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All DiaryBooker Features

View the full range of DiaryBooker features here. Is there a feature you’d like to see or have any further questions? Contact Us to see if we can make it happen!

Manage Appointments
secure-appointments DiaryBooker makes it very easy for you to manage your appointments with your customers. Creating new appointments takes seconds. The system even recognises when you are adding new customers or services so that you don’t have to add everything before you start booking customers in. Adding a second appointment for a customer is super fast and will actually be much faster than using a paper and pen.

  • Stores notes about the customers so you know their preferences
  • Automatically populates the customer name and the service name, so it’s very fast to enter new appointments
  • Recognises when you add a new customer or service and prompts you to add it for future use
  • Can store a “known as” field for each customer so that they can be found by the way you remember them
  • Can be accessed from any internet enabled device and it works beautifully on a tablet (eg iPad) and on your smartphone for portability when making bookings when out and about!
  • Customers can book their own appointments 24 hours a day 7 days a week
  • Allows the administrator to set a password to allow only certain customers to book their own appointments
  • Allows you to accept credit card payments via Paypal
  • Easy for customers to book appointments
  • Easy to move, copy and delete appointments
  • Stores customer appointment history
  • Easy to see when you are looking at appointments 6 or 8 weeks in advance
  • Easy to copy and paste one appointment into a slot in (eg) 6 weeks time in seconds
  • Automatically knows how long each appointment is, and will report clashes
  • Hard to do anything wrong without warning
Text Reminders
send-text-reminders DiaryBooker automatically sends out text message reminders to your client and if needed your employees to ensure that everyone is kept informed. It’s easy to choose which texts are sent and when and to whom. The whole system is automated so that once you are happy with how its setup, you never have to worry about it again.

  • Automatically sends reminder texts, so your customers don’t forget their appointments
  • Automatically sends reminder texts at least 24 hours before the appointment.
  • Automatically creates personalised texts including service, employee, time and date
  • Automatically sends appointment confirmation texts to employees and customers as needed
  • Can send texts to confirm appointment changes
  • Allows you to choose which texts are sent and when
  • Sends texts automatically (if needed) to employees and customers to tell them about new, cancelled and moved appointments
  • Allows manual broadcast marketing texts to be sent to groups of customers
  • Keeps a record of the number of texts remaining on the account
  • Separates paid for texts from monthly texts
  • Allows you to buy top up texts at any time
  • Can store a “known as” field for each customer so that they can be found by the way you remember them
  • Keeps a history of all text messages sent and allows you to see them
  • Can send a manual text reminder about any appointment
  • Can choose which services send out text messages
  • Automatically texts employees of bookings that have been made for them
  • Hard to do anything wrong without warning
Save Time
organise-timeDiaryBooker saves you time in so many ways, it is far faster to use than even a paper and pen, once you get going. It stores all the details and it’s easy to find everything, so there is no flicking through pages of a diary. You can access it from anywhere and you can avoid that telephone tag that happens when you are trying to find a mutually suitable appointment time by allowing your customers to book their own appointments. DiaryBooker also makes it really easy to navigate around the diary, so you are saving time there too.

  • Shows the current time on the diary, so you know when the next available appointment is
  • You can set the view of the diary to show between 1 and 7 days
  • You can set the view of the diary to show one employee or all employees
  • Allows you to accept credit card payments via Paypal
  • Allows you to grant access to external administrators, useful if you have a call answering services who might book appointments for you
  • Diary conflicts are recognised and the system will warn you about it
  • Easy to see when you are looking at appointments 6-8 weeks in advance
  • Easy to copy and paste one appointment into a slot in 6-8 weeks time
  • Automatically populates the customer name and the service name, so its very fast to enter new appointments
  • Automatically knows how long each appointment is, and will report clashes
  • Recognises when you add a new customer or service and prompts you to add it for future use
  • Shows the current time on the diary, so you know when the next available appointment is
  • You can set the view of the diary to show between 1 and 7 days
  • Has a “goto today” button for easy access
  • Can store a “known as” field for each customer so that they can be found by the way you remember them
  • Allows the option for individual employees to have their own logins, with only access to their own customers if required
  • Can easily copy and paste appointments from any date to any date
  • You can set the view of the diary to show one employee or all employees
  • Allows you to easily merge customer details if you do find you have added the same customer with two differently spelt names
  • Allows you to merge services if you have created the same service twice with slightly different names
  • Easy to change the business hours
  • Easy to change the employee working hours
  • Easy to set one-off non-working hours for employees
  • Todo list functionality for each day
  • Allows the option for individual employees to have their own logins, with only access to their own customers if required
  • Create action reminders for your staff
  • You can set different services to have different colours
  • Schedule calls you or your staff need to make
Access Anywhere
access-anywhereDiaryBooker has been designed as a cloud based booking system, so just like products like Gmail and Facebook, your data is securely stored and easily accessible from anywhere in the world 24 hours a day 7 days a week. DiaryBooker can be setup to allow your customers and/or your employees to access the system and allows you to limit access if you wish to.

  • Available 24/7
  • Can be accessed from any internet enabled device and it works beautifully on your tablet (eg iPad) or smartphone for portability when making bookings when out and about!
  • Easy to see when you are looking at appointments 6 or 8 weeks in advance
  • Can easily copy and paste appointments from any date to any date
  • Automatically populates the customer name and the service name, so it’s very fast to enter new appointments
  • Available anywhere in the world if you can get online (cloud based) – yes even the beach if you like!
  • Accessible from your Mobile Phone
  • Sends texts automatically (if needed) to employees and customers to tell them about new, cancelled and moved appointments, so they don’t miss an appointment even if they are out on the road
  • Easy to copy and paste one appointment into a slot in (eg) 6 weeks time in seconds
  • Really easy for customers to book their own appointments if you wish
  • Allows you to set a password to allow only certain customers to book their own appointments
  • Hard to do anything wrong without warning
  • Allows individual employees to have their own logins, with only access to their own customers if required
Reduce Missed Appointments
reduce-no-showsBecause of the built-in automated text message system, more customers will remember to turn up for appointments. Also because you have easy access to their history and their future appointments and its so easy to change them, your customers will find it easy to do business with you.

  • Shows the current time on the diary, so you can easily see when the next available appointment is
  • You can set the view of the diary to show between 1 and 7 days
  • You can set the view of the diary to show one employee or all employees or any combination
  • Allows you to have a one-page website if you don’t have a website yet
  • Allows you to accept credit card payments via PayPal
  • Allows you to grant access to external administrators, useful if you have a call answering services who might book appointments for you
  • Sends automatic texts
  • Customers can book their own appointments 24 hours a day 7 days a week
  • Allows you to set a password to allow only certain customers to book their own appointments
  • Allows you to accept credit card payments via Paypal
  • Easy for customers to book appointments
  • Automatic text reminders to customers
  • Easy to move, copy and delete appointments
  • Stores customer appointment history
  • Hard to do anything wrong without warning
Manage Customer Records
mange-customer-recordsDiaryBooker makes managing your customer details really easy, from the moment you create a new appointment for a new client, where you only need to put in their name initially. You can then access their information directly from any appointment and it stores all their details in one place, including all their past and future appointments as well as their preferences.

  • Recognises when you add a new customer or service and prompts you to add it for future use
  • Automatically texts employees of bookings that have been made for them
  • Allows the option for individual employees to have their own logins, with only access to their own customers if required
  • Stores customers past appointments
  • Stores customers contact data
  • Can store contact addresses
  • Can store contact birth dates
  • Stores notes about the customers so you know their preferences
  • You can add notes on specific Appointments
  • Appointment notes are indicated on each appointment and hovering the mouse will popup the appointment notes
  • Automatically knows how long each appointment is, and will report clashes
  • Can set the contacts preferences for how they receive communications
  • Hard to do anything wrong without warning
Boost Income
boost-incomeDiaryBooker helps you make more money every day. Mostly this is by just making the booking process so much easier, but there are other things too. The automatic texts mean that more customers will remember to turn up. It’s very easy to book in their next appointments so that you can encourage your customers to return more regularly.  You can even let them book and pay online themselves if you wish.

  • Customers can book their own appointments 24 hours a day 7 days a week
  • Allows you to set a password to allow only certain customers to book their own appointments
  • Different staff names available to external bookings which makes it easier for your customers to book appointments
  • Automatically sends text reminders to your customers so they remember to turn up.
  • Recognises diary conflicts and warns you about them
  • Will not let you accidentally double book appointments
  • Easy to see when you are looking at appointments 6-8 weeks in advance
  • Easy to copy and paste one appointment into a slot in 6-8 weeks time
  • Allows you to accept credit card payments via Paypal
  • Allows you to grant access to external administrators, useful if you have a call answering services who might book appointments for you
Great Customer Service
be-more-efficientNot only do you get very personal customer service from DiaryBooker via the phone, email and an online forum. DiaryBooker also allows you to give excellent service to your customers too.

  • You only need to know the customers first name to create a booking for them, but it will number your customers to prevent duplication.
  • DiaryBooker will, however, store all your customers details, preferences and booking history so it’s easy to find that information out at a moments notice
  • You can access customer data directly from an appointment as they walk through the door
  • You can store customer nicknames with a “known as” field
  • Recognises diary conflicts and warns you about it
  • Allows you to easily jump to “today” if needed
  • Easily allows you to move forward 6-8 weeks without having to count the weeks because the infirmation is right there on the screen
  • Allows you to easily merge customer details if you do find you have added the same customer with two differently spelt names
  • Allows you to merge services if you have created the same service twice with slightly different names
  • Customers can book their own appointments 24 hours a day 7 days a week if you wish to allow it.
  • Allows you to set a password to allow only certain customers to book their own appointments
  • Hard to do anything wrong without warning
  • Different staff names available when customers booking externally
  • Allows you to have a one-page website if you don’t have a website yet
  • You can set the currency symbol, telephone dialing codes and TimeZones, as needed to ensure the customer feels comfortable with their bookings.
  • Keeps a history of all actions

DiaryBooker Customer Service

  • UK based customer service
  • Online Customer service forum
  • Customer service available via phone and email
  • Realtime problem resolution, no waiting around to get something fixed
  • Support tickets system available
  • Ability to vote on new features
  • Easy to copy and paste one appointment into a slot in (eg) 6 weeks time in seconds
  • Hard to do anything wrong without warning

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